Infotep stakes its claim as the training ground for Dominican tourism talent

Maira Morla, director general of Infotep, has come out to defend the institution's role as the breeding ground for Dominican tourism talent. In a context where Punta Cana, Bávaro, and Samaná are growing at full speed, staff training is the bottleneck that worries hoteliers most, and the entity's response has been clear: without technical training, there is no service quality to sustain the destination.

According to Infotep, via Arecoa, the institute has prioritized the programs that tourism hubs demand, from languages to food and beverage management. That practical approach is what the sector needs, where theory abounds and skill is measured day to day at the resort.

My take: Dominican tourism doesn't compete on sun and beach alone, it competes on service. That's why Infotep stepping up with staff training directly hits hotel profitability and the traveler's experience. Better-trained teams work more confidently, serve better, and tips go up. The state, through taxes and increased activity, notices it in its revenue too. Everyone wins.