An API is the door through which two programs talk and pass data with no human in the middle. In a hotel it is what lets the PMS, the booking engine and the channel manager share availability instantly. When a vendor has no good API, the integration is done by hand and that is where money leaks.
Example Thanks to the API, a booking made on the website shows up in the PMS by itself a second later.
A two-way integration is one that sends data both directions, not just from one system to the other. The PMS...
Hotel technologyA customer data platform pulls everything you know about each guest into one place, whether it comes from the...
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Hotel technologyA check-in kiosk is the machine or app that lets the guest register alone, with no queue at reception. It...
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