Run of house is selling a room without guaranteeing which one, letting the hotel assign whatever suits it on arrival. It gives flexibility to place inventory better and usually comes with a cheaper rate. It is common in groups and bargain rates, in exchange for the guest giving up the choice of view or floor.
Example A run of house rate is cheaper but the hotel decides the room based on how occupancy lands.
A chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card...
OperationsThe release period is the number of days before arrival by which an intermediary must return the rooms of an...
OperationsA stop sell is closing the sale of a date or room type on a channel, even if inventory remains. It is used to...
OperationsThe non-refundable rate is paid upfront and is not returned if the guest cancels or fails to show. In...
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