A chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card charge. If the booking goes wrong or is contested, the hotel can lose money it had already collected and pay a fee on top. Handling payments and cancellations well is the best defence against them.
Example The guest disputes the charge with their bank and the hotel takes a chargeback that pulls back the stay's amount.
The non-refundable rate is paid upfront and is not returned if the guest cancels or fails to show. In...
Marketing and CROBooking abandonment is when a guest starts booking on the website and leaves before paying. It measures the...
OperationsThe release period is the number of days before arrival by which an intermediary must return the rooms of an...
OperationsRun of house is selling a room without guaranteeing which one, letting the hotel assign whatever suits it on...
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