JAC and Aerodom join forces to improve passenger experience at airports

JSBy Joan SanzCurated by Joan Sanz. · September 4, 2026 · Follow on LinkedIn

Voice reading · ~1 min

The Dominican Civil Aviation Board (JAC) and Aerodom have sealed an agreement to keep driving improvements that guarantee a better passenger experience at Dominican airports. That is according to Arecoa. This alliance comes at a time when air traffic keeps growing and service quality matters as much as infrastructure itself.

Behind such agreements is the goal of making passengers notice the difference from the moment they arrive, whether it is shorter wait times, better signage, or more attentive staff. And here is the thing: the airport experience is the first business card of a tourist destination. If travelers leave the airport happy, half the battle is won.

In my view, this collaboration between the regulator and the private operator is exactly what the industry needs to keep competing at the highest level in the Caribbean. Now we wait to see how it translates into concrete actions at the terminals.

Quick questions

What did JAC and Aerodom agree on?

They agreed to keep pushing improvements that help ensure a better passenger experience at Dominican airports.

What is Aerodom?

Aerodom is Aeropuertos Dominicanos Siglo XXI, the company that operates several key airports, including Punta Cana and Santo Domingo.

Why does this alliance matter for tourism?

Because the airport experience is the first impression of the destination. Improving processes and service directly impacts traveler satisfaction and tourism competitiveness.

Which airports are involved?

Aerodom manages the Las Américas International Airport (Santo Domingo) and Punta Cana International Airport, among others, but the agreement has a general scope.

When will improvements be noticeable?

No specific dates were given, but agreements like this usually materialize in the short and medium term.

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